Returns & Refunds
LUBI Cycling Returns & Refunds Policy
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 60 days of receipt and in saleable condition for a refund or an exchange for an equivalent product.
There are two ways to initiate your return/refund request:
- Simply contact us via e-mail email@example.com and include your name, email address, order number and any relevant information in regards to the return or refund request.
- Contact us via the Support Page and include your name, email address, order number and any relevant information in regards to the return or refund request.
General Return Policy
Returns are only accepted online for products purchased directly from www.lubi-cycling.com
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed and unworn.
When returning items to LUBI Cycling, please ensure the product is well packaged and protected from damage in transit.
To complete your return, we require your order number to look up your purchase and relevant information.
Please do not send your purchase back until you have confirmed with us the delivery address for the return.
There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use
- Any item not in its original condition
- Items damaged or missing associated parts for reasons not due to our error
- Any item that is returned more than 90 Days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or decline of your refund.
When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
Items will be replaced if they are defective or damaged on receipt. If you need to exchange it for the same item, contact us via email at email@example.com
Depending on the shipping destination, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.